Cancellation & Refund Policy

Coco Play maintains a friendly and customer-focused policy to ensure your shopping experience is as smooth, enjoyable, and worry-free as possible. We're here for you every step of the way — both before and after your purchase.

Before completing any transaction, we kindly ask that you take a moment to read through the following terms and conditions to help us serve you better.

Cancellation

You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email . We will notify you once your order has been cancelled.

Return/Refund policy

Replace the product to us in its original packing along with the invoice if you have received the damaged product or the product received is different from what was ordered or if any part of the product received is missing.

In case of replacement, you need to initiate a replacement request by sending a mail to cocoplaytoys@gmail.com and providing all necessary details and an unboxing video of the product received within 48 hours of the delivery. The customer can only replace a product within 48 hours, starting from the day of its delivery. Please note that replacement requests made beyond 48 hours of delivery shall not be entertained by us.

All replacement requests received through mail within 48 hours of the delivery along with the unboxing video shall be verified within 2 working days. After that, we will pick up the product from you in a few days only if it is determined to be qualified for a replacement. After the goods is delivered, we will give it another two days to be reviewed. Once it is confirmed that the product is undamaged and in its original packaging, your replacement request will be handled and the item will be shipped out to you right away. We apologize for any trouble this delay has caused.

If the Product is defective or damaged you can raise a return request within 2 days.
Replacement will be done within 5-10 business days.
Approved refund will be credited to the original payment method within 5-10 Business days.

Please Note

We will accept return only in case of damaged, defective or wrong product shipped.